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Technology Accessibility Plan
Introduction
The City of Cherry Hills Village is committed to providing online services that are accessible to the widest possible audience, regardless of technology or ability. The City strives to ensure that all of its Information and Communication Technology (ICT) achieves “Level AA” conformance under the Web Content Accessibility Guidelines v2.1 (WCAG 2.1).
The City's Accessibility Plan details the City's long-term strategic approach to continue improvements to the accessibility of City ICT. The plan includes:
- An overview of the Colorado online accessibility requirements.
- Annual Status Updates on accessibility of the City's ICT.
- Current Digital Service Inventory Prioritization.
- Timeline for Addressing Inaccessible ICT.
- Steps for Removing Accessibility Barriers.
- Status of Steps for Removing Accessibility Barriers.
- Evaluation, Testing Tools, and Remediating Procedures.
- Grievance Procedures.
Measures to Support Accessibility
The City of Cherry Hills Village takes the following measures to ensure accessibility of the City of Cherry Hills Village websites:
- Include accessibility throughout our internal policies.
- Integrate accessibility into our procurement practices.
- Appoint an accessibility officer.
- Provide continual accessibility training for our staff.
- Assign clear accessibility goals and responsibilities.
- Employ formal accessibility quality assurance methods.
The City of Cherry Hills Village is committed to the review for conformance on an ongoing basis and updates of the content will be made as needed on web content created before July 1, 2024. Web content created after July 1, 2024 will adhere to WCAG 2.1, level AA standards to the extent practicable. The City makes every effort to make our content accessible and remove barriers but there may be technology assets that cannot feasibly be made accessible due to certain limitations. The City strives to provide reasonable accommodations or modifications for alternative access.
Conformance Status
The WCAG defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The City website is partially conformant with WCAG 2.1, Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are always looking for feedback to improve our website. Please use the Accommodation Request or Issue Form to let us know of an issue or barrier you have encountered. Alternative methods of providing feedback are in the Feedback section below.
Additional Accessibility Considerations
8 CCR 1501-11 Technology Accessibility Rules
Feedback
We welcome your feedback on the accessibility of the City's website. Please let us know if you encounter accessibility barriers on the City's web content:
- Phone: 303-783-2734
- Email: adacoordinator@cherryhillsvillage.com
- Visitor address: City Hall, 2450 East Quincy Ave, Cherry Hills Village, CO 80113
- Submit an Accommodation Request or Issue online (or here is an alternative HTML format of the same form)
We try to respond to feedback within 72 hours discuss the problem and work to see what options there are to resolve it. If a requestor does not find the suggested solution(s) acceptable, they may submit a grievance procedure form located on the City's ADA Grievance Procedure webpage or use the ADA and Web Accessibility Grievance Procedure form.
Technical Specifications
Accessibility of the City's website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CommonLook software for authoring tools for actively used City documents such as Microsoft Word documents, and Portable Document Formats (PDFs)
- Web-based applications such as Microsoft Office forms and Google Translate
- AudioEye digital accessibility overlay platform
These technologies have been arranged to assist in conformance with the accessibility standards used.
Exclusions
Web content that may be excluded from conformance includes (but is not limited to):
- Complex images including blueprints, architectural drawings, or technical drawings
- Site plans, development plans, or plats
- Diagrams
- Scanned historical publications or documents
- Handwritten correspondence
- Comprehensive tables and charts
Upon request, the City will make reasonable accommodations or modifications for alternative access to content that may be excluded from WCAG. Here is the link to an online submission form.
Assessment Approach
The City has assessed the accessibility of the City's websites by the following approaches:
- Utilize third party services (WebAIM services) for audit and testing of City webpages.
- Automated reports generated by web browser extensions.
- Manual testing of webpages.
Periodic Review of Web Content
The City uses accessibility tools to manually check the website for compliance with WCAG 2.1, AA standards. Reports are reviewed quarterly and content or items that fail to meet the standard will be corrected as soon as possible.
The City will implement practices and procedures for web content creators and train employees on ensuring steps are taken to create accessible content that meets the WCAG standards. The City will implement accessibility procurement practices to account for accessibility in purchasing and acquiring new ICT and use decisions.
Timeline
The City of Cherry Hills Village has made every effort to review and make as much of our web content accessible by the July 1, 2024 deadline. Due to the extensiveness of the requirements and scope, some of our content may not be fully accessible.
Here is a link to view the City's full Technology Accessibility Plan.
The City continues to actively work in good faith towards adhering to the WCAG 2.1, Level AA standards. The City will provide quarterly updates on the progress. Progress reports will be available on the City website. The next update will be provided in April 2025.
Quarterly Update
The City has completed several measures in the fourth quarter of 2024:
- Budgeted web accessibility improvements in the 2025 City Budget, including $5,000.00 specific to training and $30,000.00 for technical assistance towards audit and remediation services.
- Audit and tested 86% of external-facing City webpages for accessibility issues and barriers.
- Trained City staff web authors/content creators in Accessibility standards.
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Technology Accessibility Statement
Help us make our digital content more accessible.
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Kathryn Ducharme
ADA CoordinatorPhone: 303-783-2754